State Farm® Insurance Agent Jon Massari
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
vontez freeman
January 27, 2026
5
out of
5
rating by vontez freeman
"State Farm is the best company that i have ever been with. I have been with the for almost 2 decades. Liz is the best Agent. She always helps me out so fast. Even takes to time to explain things to me that i don't understand. It doesn't feel like a business when we talk . It feel more like family. I will never change companies."
We responded:
"Thank you for reviewing our State Farm office! We agree...Liz is awesome! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Charlotte Garber
January 27, 2026
5
out of
5
rating by Charlotte Garber
"Susan spoke with me on the phone and explained all the details of my coverage. She was superb! Excellent knowledge and wonderful service ‼️"
We responded:
"Hi Charlotte...thanks for the feedback and 5 star review for Susan and the Jon Massari State Farm Agency in Bala Cynwyd & Maple Glen, PA. Susan works very hard to promptly assist customers with their insurance policy questions and concerns. We are happy to know that we met your expectations! Thanks, Jon Massari State Farm Agent"
Alexis Petty
January 21, 2026
5
out of
5
rating by Alexis Petty
"Liam was very helpful and quick to respond when updating my insurance. He was able to answer all my questions. Great customer service!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here on State Farm Agent Jon Massari’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help! "
Bob Hays
January 20, 2026
5
out of
5
rating by Bob Hays
"Liam did a great job explaining all the details and options of my new policy in easy to understand language. He is a very patient person and I enjoyed talking with him. He answered all my questions and concerns. I feel confident I chose the right company with State Farm and lucky that I happened to get Liam on the phone. I'm sure the other agents are also good as the office seemed to be very well run whenever I would call. I had a positive experience and would recommend them and Liam highly"
We responded:
"Bob, thank you for your kind 5 Star review. We deeply appreciate your feedback of State Farm Agent Jon Massari’s Team here in our Bala Cynwyd & Maple Glen offices. We think Liam is a pretty awesome agent, too! f you ever need anything in the future, we are here to provide prompt and courteous service. Thank you, Jon Massari, State Farm Agent"
Aisha Ahmed
January 16, 2026
5
out of
5
rating by Aisha Ahmed
"Susan is amazing. She is always so helpful, willing to answer any questions we have and was extremely helpful when I lost my dad. She definitely does above and beyond. She’s one of a kind for sure."
We responded:
"Aisha, we're delighted to hear about your positive experience! Thank you for the 5 Star review of Susan and the Jon Massari State Farm Insurance Agency! Susan and the entire team strive to provide great customer service in an efficient manner. We value your feedback and appreciate that you took the time to share your thoughts with us. "
shaun wieder
January 16, 2026
5
out of
5
rating by shaun wieder
"What a great experience!!! Paul and team are Awesome!! Getting my new policy up and going was a breeze! I recommend this team to all!! Thanks Paul!!!!!"
We responded:
"Thanks for the 5 star review, Shaun! Glad Paul was able to provide value in efficiently setting you your insurance coverage. We are hear to help if you ever need assistance. Thanks, Jon Massari State Farm Agent "
Melissa Wolfer
December 4, 2025
5
out of
5
rating by Melissa Wolfer
"Liz DiEnna went above and beyond to help me with my insurance for my new car! She made the whole process so easy! This whole office is amazing anytime I need something they respond immediately and get me help right away! From car insurance to switching payments to loss claims that I didnt even know I could get from my renters insurance from when my power went out last year, Liz is always there to help via phone, text, or email as well as Jon and the rest of the staff at his office! I can't thank you all enough!"
We responded:
"Thank you for taking the time to share your thoughts on Liz DiEnna! We think she's pretty awesome too! We’re glad to know you’re satisfied with the prompt service at our Bala Cynwyd State Farm office. If you ever have any questions or need assistance, we’re here to help! Thanks again for your continued business & trust!! Jon Massari State Farm Agent"
Tammy Smith
November 13, 2025
5
out of
5
rating by Tammy Smith
"Sue was a great help!! She was very knowledgeable. Sue helped me with deciding what was the best policy for my vehicle and homeowners insurance, while helping me save the most compared to other agencies I quoted!"
We responded:
"Thanks for the 5 star review of Sue and the Jon Massari State Farm Insurance Agency.!! We appreciate your business and trust for your car and home insurance! If you ever have any questions or need any assistance, please reach out to us. Thanks again!"
Todd Kemp
November 11, 2025
5
out of
5
rating by Todd Kemp
"Susan Konell and Liam were absolutely fantastic to work with. They were patient, knowledgeable, and incredibly helpful with multiple changes to my policy. They took the time to explain everything clearly and made sure I had the best coverage for my situation. Excellent communication and truly great customer service. Highly recommend the Massari Agency."
We responded:
"Thank you for your 5-star review, Todd! My State Farm team and I appreciate your continued business and trust! Susan and Liam will be happy to hear that you were pleased with the service they provided! My team and I are happy to be your good neighbor! Thanks again for the kind words! Jon Massari State Farm Agency in Bala Cynwyd and Maple Glen"
B K
November 6, 2025
5
out of
5
rating by B K
"Easy to work with, answers all questions and takes out of of the guess work for me. I have the best insurance and understand all of my policies now- fair rates and better insurance than what else is out there. Somebody always answers the phone when you call that’s local, it’s not an answering service or automated- very easy to get anything done when needed."
We responded:
"We’re honored by your positive feedback! We are pleased to be able to assist you with your car and renters insurance and look forward to providing you with great, efficient service! If there is anything else we can do for your insurance needs, just let us know! Thank you! Jon Massari, State Farm Agent Maple Glen & Bala Cynwyd PA"
olivia mayer
November 4, 2025
5
out of
5
rating by olivia mayer
"The service is incredible. Jon and Lanie do a great job and always get back to you right away. I highly recommend them."
We responded:
"We appreciate that you took the time to give us a review! We are delighted to know you had a great experience with our Lanie and our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! We appreciate your business and trust! "
Jennifer Hulmes
November 3, 2025
5
out of
5
rating by Jennifer Hulmes
"Thank you Liam! Liam made updating my policy such a breeze. I’ve most recently had quite a few adjustments to my policy. He helped me with the process of adding an antique vehicle, updating my home insurance, and updating my personal information to my account. Throughout the process, he also suggested a few different policy options to make upgrades to. This is especially appreciated as it now allows for additional flexibility in my coverage, while saving money at the same time. Thank you Liam for your efficient communication and exceptionally prompt service!"
We responded:
"Thank you for reviewing our State Farm office and for the kind words about Liam our Customer Care Specialist! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Make it a great day! Thanks again, Jon Massari State Farm Agent in Bala Cynwyd and Maple Glen PA"
SPOILT-226
October 30, 2025
5
out of
5
rating by SPOILT-226
"Amazing service. WE LOVE LIZ LIZ LIZ - and LIZ #2 she sounds just like Liz LOL. Love em all. Been with them for 20+ years. Best ever. Jon treats you like family. Perfection at its finest. Trust us !"
We responded:
"Thank you for your 5-star review! We appreciate your kind words about LIZ and LIZ#2 (Lanie)!! We appreciate your continued business and trust over these many years! I believe you have been working with us since we opened in 2005! My State Farm team and I are happy to be your good neighbor! Thanks again, Jon Massari State Farm Agent"
Joan Schick
October 27, 2025
5
out of
5
rating by Joan Schick
"My accounts were transferred to Jon Massari's group recently as my agent retired. I had a long phone meeting with Lanie recently, at her request, and we went over my auto and home policies. Lanie shared options to save me money and clarified how things work with my policies and answered all of my questions. I am a more educated consumer as a result. Thanks, Lanie."
We responded:
"Thank you for taking the time to share your thoughts! We’re thrilled to have you as part of the Jon Massari State Farm Agency! We are glad to know you’re satisfied with the service from Lanie and our State Farm office. If you ever have any questions or need assistance on your car or home insurance, we’re here to help! Thanks again for the kind review, Agent Jon Massari"
DSPARKA
October 14, 2025
5
out of
5
rating by DSPARKA
"Susan at State Farm answered my questions and took the time to explain everything. I have been a customer for years and the reasons I keep coming back is because of the way this State Farm office takes care of my insurance needs. Thank you Susan and the rest of the Jon Massari team!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our team member, Susan, and find value with our State Farm office. If you ever need any prompt assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you, Jon Massari, State Farm Agent"
Paul Macaluso
October 6, 2025
5
out of
5
rating by Paul Macaluso
"I have been with State Farm for over 15 years now. I carry residential and commercial insurance with Liz Dienna and her team. Liz is always available when I need her. Her customer service skills and availability are top notch. Thanks State Farm!!!"
We responded:
"Thank you for your 5-star review! Liz and the rest of my State Farm team are honored that you have chosen to work with us for the last 15 years. We are thrilled to be your good neighbor and look forward to continuing to serve your insurance needs!"
Terri Ciliberto
October 2, 2025
5
out of
5
rating by Terri Ciliberto
"Hello! I am taking a moment to extend my gratitude for the outstanding service I received from Susan Konell at Jon Massari State Farm Insurance, Maple Glen, PA. The level of professionalism, efficiency, and attention to detail during our interactions exceeded my expectations. Susan addressed my needs with a friendly attitude; and she went above and beyond to ensure that I was satisfied. Susan’s commitment to excellence is truly appreciated and has made a lasting impression on me! I’m so happy to be with State Farm!"
We responded:
"We’re thankful for your feedback about Susan and our State Farm team! Welcome to our Agency! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Sonya Bryant
September 25, 2025
5
out of
5
rating by Sonya Bryant
"Lani is very helpful, knowledgeable, and responsive. She is quite personable and engaging with clients. She's a pleasure to have on the State Farm team!"
We responded:
"Thank you for reviewing our Lanie and our State Farm office! We’re thrilled to know you had a positive experience with us; top-notch customer service and your satisfaction is our top priorities! We look forward to continuing to work with you and support your insurance needs."
Andre Harmon
September 18, 2025
5
out of
5
rating by Andre Harmon
"PJ put you at ease, explains all the details. Makes you part of the conversation."
We responded:
"We’re honored by your positive feedback! PJ and I appreciate the kind words! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Janet Ciliberto
September 11, 2025
5
out of
5
rating by Janet Ciliberto
"I had an excellent experience obtaining insurance with this agency. Susan Konell was incredible. She was so helpful and so patient. She provided me with all the advice and documents I needed in a timely manner and efficiently. Thank you all so very much for making this insurance experience so easy for me. I appreciate it."
We responded:
"Welcome to the Jon Massari State Farm Agency! We look forward to working with you! We’re thankful for your feedback regarding Susan! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Rachel Johnson
September 5, 2025
5
out of
5
rating by Rachel Johnson
"Liz is the BEST! I have had insurance through Jon Massari’s office for 15+ years and she has worked with my husband and I to reduce our life insurance costs and go through the health evaluation process 3x in order to make sure we got the best rate possible with my spouse’s changing health. She quite literally spent 4 years working to save us money on our monthly premium and I cannot thank her enough. Everyone in the office is wonderful whenever I call with a question, concern, etc. but Liz is hands-down my favorite to work with and always the first person I ask for when I reach out!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. We think Liz is pretty awesome, too! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Cody Cornman
September 4, 2025
5
out of
5
rating by Cody Cornman
"Great experience through the mess of a engine replacement...awesome staff"
We responded:
"We’re honored by your positive feedback about our team! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Gail marron
September 3, 2025
5
out of
5
rating by Gail marron
"I wanted people that are considering changing insurance carriers to realize it is not a bottom line process. I was considering changing carriers and Susan K. from State Farm took the time to explain one must take both company's policies and compare the premiums and coverages. Also sometimes companies use different language. Upon doing that I found it wasn't worth changing. So it is a credit to Susan for explaining that rather than just accepting the cancellation, which she was also willing to do. Gail M."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Susan and the Jon Massari Agency. Your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
katherine bolikova
September 2, 2025
5
out of
5
rating by katherine bolikova
"Paul is hands down the best insurance agent I ever had! So easy to reach and talk to and genuinely has your best interest at heart. Highly recommend."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service from PJ and our State Farm office. We appreciate you and look forwadr to continuing to service your car and home insurance needs. If you ever have any questions or need assistance, we’re here to help!"
Colin Aitken
August 15, 2025
5
out of
5
rating by Colin Aitken
"Susan was incredibly helpful during my insurance shopping experience - she was able to get me an excellent rate on my home and auto insurance, and was very friendly and easy to work with throughout the process! I would recommend this group to anyone looking for insurance solutions."
We responded:
"We’re honored by your positive feedback regarding our Sue and our State Farm Agency team! We look forward to working with you and continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thanks, Jon Massari State Farm Agent"