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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Eryka Lawrence

November 23, 2024

5  out of  5
rating by Eryka Lawrence
"I have been with State Farm for a few years now and when I say Liz is Amazing she is Amazing…. She is spot on with everything and when I need help or have a question she is always there. Thank you Liz for everything you do"
We responded:
"Thank you for reviewing our State Farm office! We think Liz is pretty awesome, too! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Karena Bradley

October 31, 2024

5  out of  5
rating by Karena Bradley
"StateFarm is great, especially my agent's office. I have worked with Liz one of the agents for over 15 years. She’s outstanding as well as everyone else. I highlight Liz in particular because she has always been helpful, patient, and consistent. She make you feel like the only customer and take time to ensure you understand. She follows up with you and always have your best interest as her priority. This means a lot to me as the world is changing and people care less especially in businesses. She has been the same since the first time we spoke. She assisted me about 12 years ago with a very important policy detail that I was not aware of as I tried to lower my insurance premium to save money by removing some service benefits from the policy, but her knowledge educated me. What she help me to understand ended up becoming an issue that happened. If Liz didn't take the time she did to explain, I would've been without a car. Fast forward to today, she is still assisting me the same. I'm very grateful to have StateFarm as a whole. Whenever there is a issue and I need to use my insurance...StateFarm team is always kind, fast, and make it easy to resolve your issues. For all those reasons I will always support and stay committed to StateFarm because they have always been committed to me. Definitely a true neighbor (like the commercials lol) even like family."
We responded:
"Hey Karena, thanks for the kind words! We agree, Liz is pretty awesome! We appreciate you and look forward to continuing to work together!"
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Richard Elliott

October 22, 2024

5  out of  5
rating by Richard Elliott
"I’ll call this the great sue experience! She was very patient and explanatory. A great help I am now a (state farmer). Thank Sue from bala cynwyd"
We responded:
"Thanks for the kind words, Richard. Sue is one of our top-notch team members. Welcome to the Agency! We look forward to working with you!"
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SLynn Cooks

September 25, 2024

4  out of  5
rating by SLynn Cooks
"I am a new life insurance policy holder at State Farm. I contacted Jon Massari for a life insurance policy last month. My application was approved however after paying two months of paying the same monthly premium, I was sent a bill for almost double the cost without any notification on why my monthly premium increased. I think it is very uprofessional and bad business practices to increase a customer's bill without any notice or explaination. I would highly recommend anyone who is looking to obtain life insurance with Jon Massari and Paul Sisbarro of State Farm, to think twice, because neither of these two State Farm Insurance agents bothered to provide me with any correspondence regarding the increase of my monthy life insurance premiums prior to me receiving my July bill. My money was eagerly taken for two months and now all of a sudden my life insurance costs increased without any notice. These people will take your money and then almost double your cost with out even telling you. This is a bait and switch operation. Proceed with caution. ****09.25.2024- UPDATE: Since my last review, Jon's office team at State Farm have made a good faith effort to check in with me regarding my satisfaction with my life insurance policy. I appreciate the communication and I am, as of this date, satisfied their service despite the rocky start listed in my first review. They acknowleged the issues, took accountability and followed up to ensure moving foward, any changes would be properly communicated and for this, I have raised their star rating."
We responded:
"We sincerely apologize for not reaching out at the conclusion on your Underwriting process. That is not our normal process and we dropped the ball. My understanding is that you spoke to the office earlier this week so we could apologize for the lack of communication and we could provide additional information. We hope you'll give us an opportunity to earn back your trust. "
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Jenna Shikoff

June 18, 2024

5  out of  5
rating by Jenna Shikoff
"Jon Massari, PJ Sisbarro and their team have been handling my insurance needs for over five years. With evolving needs including a move from owning to renting homes, new cars and added policies they have exceeded expectations. I tend to have a lot of questions and appreciate the time PJ has spent walking me through policies. He’s even taken the time to offer potential options to lower my rate even in the current climate when lots of my friends and family are seeing higher insurance bills. Always nice to work with trustworthy, kind people consistently and not a 1-800 number where you don’t know who you are going to get. I’ve referred many family and friends to this group and plan to do so for years to come!"
We responded:
"Thank you for the kind words, Jenna! We appreciate you!"
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Clare Chomyn

June 11, 2024

5  out of  5
rating by Clare Chomyn
"Every agent at this office is great to work with. They are extremely helpful and do not hesitate to explain parts of coverage you may not understand completely. I've been with this agency for 10 years and would highly recommend them."
We responded:
"Thanks, Clare! We enjoy working with you!"
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Loretta Evans

February 12, 2024

5  out of  5
rating by Loretta Evans
"Great service."
We responded:
"Thanks the kind words! "
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Thomas Durkin

December 3, 2023

2  out of  5
rating by Thomas Durkin
"Had auto insurance with State Farm for over 40 years. Sent email through website to see if I could qualify for a lower rate. No one responded. Called to drop insurance and no one asked me why or thanked me for my many years of service. Disappointed."
We responded:
"Thomas, I'm sorry that no one responded to you and that you've decided to take your business elsewhere. Unfortunately we never received your message via the website. Sounds like you may have just spoken to our after hours call center which is not local. We'd be happy to discuss the situation further if you'd like to call the local office during the week when you have time. Thank you for reaching out and sharing your feedback. "
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James Campbell

August 17, 2023

5  out of  5
rating by James Campbell
"State Farm representative are good people they help me when I needed it they was here 24 hours a day and their roadside assistance service has been great thank you"
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Keisha Lowery

August 15, 2023

5  out of  5
rating by Keisha Lowery
"They are so personable and patient especially Elizabeth Dienna.She is so sweet!!"
We responded:
"Thank you, Keisha! We appreciate the kind words...and we agree that Elizabeth is the best!"
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norman salvat

July 26, 2023

5  out of  5
rating by norman salvat
"iwas so happy dealing with Liz uthasti switched my auto & my umbrella policies to a Floridaoffice of State Farm"
We responded:
"Thank you! Liz is awesome! We appreciate your business and kind words!"
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Vahid Mahzoon

July 14, 2023

5  out of  5
rating by Vahid Mahzoon
"He is great and very helpful. He doing stuff very fast and you do not need to wait for your query to be answered."
We responded:
"Thank you Vahid! We appreciate your business!"
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Paul Wheeling

February 8, 2023

5  out of  5
rating by Paul Wheeling
"Thanks for the phone call."
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Charlene Poles

September 6, 2022

5  out of  5
rating by Charlene Poles
"I have been with Jon Massari for quite some time. Him and his staff are great. They are always there for me. It is not a situation that they will not try to handle. His agency is professional and trustworthy."
We responded:
"Thanks, Charlene! We appreciate your business and enjoy working with you!"
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Fevzi Daldal

December 14, 2021

5  out of  5
rating by Fevzi Daldal
"we like lanie and jon Massari they are superb for our needs!"
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Touria Soutri

January 19, 2021

5  out of  5
rating by Touria Soutri
"I am writing this review for Liz DiEnna . She is great and professional agent . She always help and call back and follow up no matter what . Thank you Liz for all your help and being there always to answer and explain everything in details. You are great and perfect fit for your company."
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richard harner

January 11, 2021

5  out of  5
rating by richard harner
"great service and annual saving of $3000 over progressive! on auto insurance for two cars"
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chip kanon

October 15, 2019

5  out of  5
rating by chip kanon
"Just great people"
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Mohammed Ahmed

October 13, 2019

5  out of  5
rating by Mohammed Ahmed
"helpful staff"
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Carl

July 11, 2017

1  out of  5
rating by Carl
"Purchased a year long renters insurance policy and everything was fine for 2 months. Then the agent sent a rejection letter due to having 2 unrelated leasees on the policy. You think they would have told me that this would have been a problem before starting the policy. The secretary that works for this Jon who handles all the paperwork is a joke. He falsely makes promises and does not do his job. Never again will I use this pathetic agency. They need to go back to school and understand the basic principle of running a business-Voice of the Customer. Stay away."
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SPOILT-226

December 5, 2016

5  out of  5
rating by SPOILT-226
"Amazing service. Jon treats you like family. Perfection at its finest."